Policy for Restocking Fees and Returns

**Effective as of February 1st, 2020

Upon receipt of your order, please check it, and promptly advise us of any problems/issues. 
We will charge a 25% restocking fee for customer returns, both Retail and Wholesale, and the customer must request an RMA  (return merchandise authorization), and return the item(s) at their expense. 

We will credit you upon return receipt in our warehouse. 

If you have received an item in error (Our Fault), or an item is defective (woven badly, mislabeled, torn, sewn poorly, is not what you ordered, etc...), we will provide an RMA, and a Return Prepaid Shipping  Label. Again, crediting you upon receipt. No Restock Fee will be imposed, if we are at fault. 

Returns Contact

Please call 828-859-9916 and ask for Terrie P, at Ext 202, 
or email terriep@purecountry.com 
to request an RMA/Return Authorization.

NOTE:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.